Support

1. Contact Us

• Email our support team at support@collabopoint.com — we aim to reply within one business day.
• For billing questions, email billing@collabopoint.com.
• For privacy or data requests (export, deletion), email privacy@collabopoint.com.

2. Getting Started

• Create an account, then create or join a workspace. Workspaces are shared spaces for your team’s documents, chat, and meetings.
• Create documents, spreadsheets, presentations, and notes; collaborate in real time; and start voice or video calls with screen sharing.

3. Account & Security

• You can enable multi-factor authentication (email code or an authenticator app) under Profile → Security.
• Change your password from Profile → Security → Change Password.
• You can permanently delete your account and personal data at any time from Profile → Delete Account.

4. Common Questions

• Forgot your password? Use “Forgot password?” on the sign-in screen to receive a reset link by email.
• Not receiving emails? Check your spam folder and ensure messages from collabopoint.com are allowed.
• Need to export your data? Email privacy@collabopoint.com or use the in-app data export where available.

5. Plans & Billing

Plan management and purchases are handled on the web at collabopoint.com. For help with a charge, cancellation, or refund, email billing@collabopoint.com from your account email.

Questions about this policy? Contact our Data Protection Officer at privacy@collabopoint.com

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