Billing Terms

1. Pricing and Currency

• Prices are shown on our pricing page and at checkout, in your local currency where supported (GBP, USD, EUR).
• Prices exclude applicable taxes (e.g. VAT/sales tax) unless stated otherwise; any tax is added at checkout based on your billing location.
• We may change prices for future billing periods with reasonable notice. Changes never apply retroactively to a period you have already paid for.

2. Plans and Billing Periods

• Paid plans are available on a monthly or annual basis. Annual plans are billed once per year and offer a discount versus monthly.
• The billing period and renewal date are shown at checkout and in Account → Billing.
• All subscriptions renew automatically until cancelled.

3. Per-Seat Billing

Team and Business plans are billed per seat (per member with paid access). The account holder is responsible for the seats they provision. Adding seats may be charged immediately on a pro-rated basis; removing seats takes effect at the next renewal.

4. Payment Processing

• Payments are processed securely by Stripe. CollaboPoint does not store your full card details.
• By subscribing you authorise us (via Stripe) to charge your payment method for the subscription and any add-ons until you cancel.
• You are responsible for keeping a valid payment method on file.

5. Invoices and Receipts

Stripe issues a receipt for each successful charge to your billing email. You can view and download your invoices and billing history at any time from Account → Billing (Manage billing → Invoice history).

6. Add-ons

• AI credit packs are one-time purchases that add message credits to your account.
• Storage add-ons increase a workspace's storage allowance, available as recurring (auto-renewing) or one-time (auto-expiring) purchases.
• Add-on pricing and terms are shown at the point of purchase. See our Refund Policy for refund eligibility.

7. Free Trial and First Charge

Paid plans include a 14-day free trial. Your first charge occurs at the end of the trial unless you cancel beforehand. We email a reminder before the trial ends. See our Refund Policy for the money-back guarantee on your first paid period.

8. Failed Payments and Past Due

If a payment fails, we email you and Stripe retries the charge. While a payment is past due your plan may be limited. If payment cannot be collected, the account reverts to the Free plan; your data is retained and you can restore your plan by updating your payment method.

9. Cancellation and Refunds

You can cancel at any time from Account → Billing. Cancellation stops future renewals; access continues until the end of the paid period. Refund eligibility is described in our Refund Policy.

10. Disputes and Chargebacks

If you believe a charge is incorrect, please contact billing@collabopoint.com before initiating a chargeback so we can resolve it quickly. We reserve the right to suspend accounts with unresolved chargebacks.

11. Contact

For any billing question, email billing@collabopoint.com. These Billing Terms form part of, and should be read together with, our Terms of Service and Refund Policy.

Questions about this policy? Contact our Data Protection Officer at privacy@collabopoint.com

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