Refund Policy

1. Free Trial

• All paid plans include a 14-day free trial. You will not be charged during the trial.
• You can cancel any time before the trial ends from Account → Billing and you will not be charged.
• We send a reminder email a few days before your trial ends so the first charge is never a surprise.
• If you do not cancel, your subscription begins automatically at the end of the trial at the price shown when you signed up.

2. Subscriptions and Renewals

• Subscriptions are billed in advance — monthly or annually depending on the plan you choose.
• Subscriptions renew automatically at the end of each billing period unless cancelled beforehand.
• You can cancel at any time; your plan remains active until the end of the period you have already paid for, then does not renew.
• Per-seat plans are billed for the number of seats provisioned at the start of each period.

3. 14-Day Money-Back Guarantee

If you are not satisfied with a paid subscription, you may request a full refund within 14 days of your first payment (i.e. the first charge after any trial). Contact us at billing@collabopoint.com with your account email and we will refund that payment to your original payment method. This guarantee applies to the first paid period only.

4. Cancellations

• Cancelling stops future renewals. We do not provide pro-rated refunds for the unused portion of a billing period already paid, except where required by law or under the 14-day guarantee above.
• When a subscription ends, paid features become unavailable but your data remains accessible under the Free plan limits. You can export your data at any time.

5. AI Credit Packs and Storage Add-ons

• One-time AI credit packs are non-refundable once any credits from the pack have been used. Unused, never-touched packs may be refunded within 14 days on request.
• One-time storage add-ons are non-refundable once purchased, as the storage is made available immediately. Recurring storage add-ons follow the same cancellation rules as subscriptions.

6. Failed Payments

If a renewal payment fails, we will email you and Stripe will automatically retry the charge over a short period. If payment cannot be collected, your plan moves to the Free tier; your data is retained. Update your card in Account → Billing to restore your plan.

7. Enterprise Plans

Enterprise plans are governed by the specific terms in your signed order form or agreement, which take precedence over this policy where they differ.

8. How to Request a Refund

Email billing@collabopoint.com from the email address on your account, telling us which charge you would like refunded. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

9. Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under applicable law (including, for UK/EU consumers, rights under consumer protection legislation).

Questions about this policy? Contact our Data Protection Officer at privacy@collabopoint.com

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